Support
We’re just an email away. Last updated: October 16, 2026
A bug, a question, a purchase that isn’t showing up or an idea for the app? Write to us at hello@opharana.com and we’ll get back to you. We usually reply within two or three business days.
So we can help you, tell us
- Your device and system (for example, iPhone 13 with iOS 18), or your browser if you used the website.
- The pair code or the link to the vote, if the problem is with one of them.
- What you were doing and what happened.
- If it’s a payment issue, the receipt from Apple or Google.
Frequently asked questions
How do we get started?
One of you opens the app, enters your name and creates the pair. Then you send the link or the 6-letter code to the other person, who installs the app, taps “I have a code from my partner” and enters it. From then on, you each swipe through your rounds of names and matches show up on their own.
Can my partner see how I vote?
No. Only you see your votes. Your partner only sees your matches: the names you have both said yes to. They will never know which ones you said no to.
Do we both need to install the app?
Yes: you each swipe on your own phone. The family, on the other hand, doesn’t need to install anything to vote: they do it from the browser with the link to the vote.
How many names can I see a day?
Each round has 25 names. For free, you get two rounds a day and up to three more by watching a video ad. With Nombrelia Plus, as many as you like. You both see the names in the same order, so matches come quickly.
How do I add our last name and the filters?
In the app, under “Filters and last name”. Type in the baby’s last name to see each name in full, and choose whether you’re looking for a girl, a boy or both, and which countries you want the names from. With Plus, you can also filter by origin, length and first letter. The filters apply to both of you.
I swiped the wrong way
Tap “Undo” right afterwards and the last name comes back. If it was already a match, it stops being one. And if a name on your shared list no longer wins you over, you can rule it out from its profile.
Where do the names and the data come from?
From the official statistics each country publishes. We write the meanings and origins ourselves, and they are a guide only. You’ll find every agency, its license and its attribution in Data sources.
How does the family vote work?
Star your finalists on your shared list (at least 2 and up to 5), open the vote and send the link to the family group chat. Each relative types who they are and taps their favorite, and they can change their vote whenever they like. You two see who voted for what; everyone else only sees the count. The family vote is included in Nombrelia Plus.
I switched phones or deleted the app
Since Nombrelia doesn’t require sign-up, your account is tied to the app installation. If you lose it, we can’t recover it, because we don’t know who you are. Your partner can leave the pair in Settings and create a new one to invite you again, although that way you start from scratch.
How do I delete my data?
Right in the app: Settings → “Delete my data”; we’ll ask you to confirm. You leave the pair, and your votes and your shared list are deleted on the spot. If you only want to leave the pair, use “Unpair”. If you voted from the browser in a family’s vote, write to us at hello@opharana.com with the link and the name you voted under. The details are in the Privacy Policy.
What does Nombrelia Plus include? Does it work for both of us?
Plus removes all ads and adds unlimited rounds, the origin, length and first letter filters and the family vote. And yes: if one of you has it, it works for the whole pair. You can get it with a monthly subscription, which renews automatically until you cancel it, or with a one-time lifetime payment. The price in your currency is shown in the app before you buy.
How do I cancel the subscription?
The subscription is managed by the store, not the app:
- iPhone: Settings → your name → Subscriptions → Nombrelia → Cancel Subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Nombrelia → Cancel subscription.
Do it at least 24 hours before the current month ends. You keep Plus until the end of the period you paid for. Heads up: uninstalling the app does not cancel the subscription. More details in the Terms.
How can I get Plus for free?
By recommending Nombrelia to another couple who are expecting a baby, from Plus → “Recommend Nombrelia”. When someone in that couple uses your code and, once their pair is complete, they get their next match, both couples earn a month of Plus, up to a maximum of 12 months. It’s checked automatically; you don’t have to do anything.
I paid and it’s not showing up. How do I restore my purchase?
First, make sure you’re using the same store account you bought it with (the same Apple ID or the same Google account). Then, in the app, tap “Restore purchases”. If it still doesn’t show up, write to us at hello@opharana.com and attach the receipt from Apple or Google. Refunds are handled by Apple and Google, not by us: they must be requested from the store where the purchase was made.
How do I turn the daily reminder on or off?
In Settings → “Daily reminder”, you choose the time or turn it off. It’s a single reminder a day, when your new round is ready, and it’s scheduled by your own phone. If it doesn’t arrive, check that notifications for Nombrelia are allowed in your phone’s settings.
Why does it ask me for permission for ads?
Because the app is funded by Google AdMob advertising and, in the European Economic Area, the United Kingdom and Switzerland, the law requires us to ask for your consent before loading any personalized ad. On iOS, Apple’s tracking prompt also appears. You can decline: you’ll see non-personalized ads and the app works exactly the same.
I found a bug
Tell us at hello@opharana.com: give us your device model and system version, or your browser, and describe what you were doing when it happened. If you can, attach a screenshot. It helps us a lot.
Where can I download the app?
Nombrelia is free for iPhone and Android. You’ll find the App Store and Google Play links on the home page.
Contact
OPHARANA LLC
99 Wall Street, Suite 1432, 10005, New York, United States
hello@opharana.com